Samsung occupies around a quarter of the smartphone market in the US, and this is the result of Samsung’s innovation and reliability. However, some T-Mobile Samsung users are facing a new “com.android.phone keeps stopping” issue.
As a result, there have been plenty of complaints relating to the issue on official T-Mobile forums by the users:
The issue seems to be affecting various Samsung devices across different Android versions. And, the culprit appears to be a bad September update.
However, a few users have also blamed the October update. All we know is that the issue wasn’t present on the August build, and appears to be faced by 5G enabled phones only.
Another thing to note here is that the “com.android.phone keeps stopping” issue isn’t something entirely new, and has been reported previously on other devices as well.
Now, clearing app data, rebooting device or re-inserting sim usually fixes the problem, but it hasn’t worked in this case.
Adding a cherry on top, users have also recently started receiving an odd notification.
The reason behind its appearance is unknown as of now. But, it appears to be related to the Google Carrier Hub app that comes preinstalled on various devices.
Users facing this bug are requested not to waste time on resetting their devices, as the issue persists even after a factory reset.
Calling is literally the most important feature of a phone, and not being able to do that must feel frustrating. Don’t worry though, for we got a few workarounds up our sleeve.
- Use Google Phone: Google Phone was recently made available on the Play Store to almost all devices. You may switch to that for now, and disable the default phone app, if possible, till the issue gets fixed.
Workarounds for the Samsung “com.android.phone keeps stopping” issue
One UI beta: It is quite possible that a fix for the issue has been rolled out to the beta builds, but has not made it yet into the stable branch. Updating to the beta might fix the issue.
Revert to August update: As a last resort, you may go back to the August update using Odin. Note that this step is extremely risky and is definitely not recommended. If you still want to proceed, then click here for instructions.
Lastly, some people have reported that a recent update fixed the issue for them. However, others have also reported that the issue still persists.
The best option seems to be waiting for yet another update that would universally fix the problem.
That being said, let us know in the comments below if the above workarounds have fixed the Samsung “com.android.phone keeps stopping” issue for you.
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