New updates are being added at the bottom of this story…….
Original story (published on November 2, 2022) follows:
The Sonos app for Windows gives users complete control over their home audio systems. You can use the app to search for content, regulate volume, and tailor your listening experience.
With new features such as saved room groups, users can manage their devices kept in separate rooms, offering them more centralized control.
Sonos Windows volume controls
However, several Sonos users have claimed that the Windows volume controls are not functioning for them (1,2,3).
Some users have numerous Sonos speakers, which they use independently or in groups. Users can manage the volume of the group as a whole or the individual room volume sliders using the app.
But owing to a bug, users are unable to adjust the volume level for individual speakers yet can control the volume of the group as a whole. In addition, the icon for muting or unmuting volume is grayed out and unclickable.
Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem.
Those impacted claim that the sliders work normally on mobile apps (Android and iOS) and that the physical buttons also work properly. So users can utilize them to adjust the volume for now.
Issue acknowledged
As it turns out, a Sonos staff member has acknowledged this issue and said that they are working on it. However, they did not share any timeframe of when it will be fixed.
Unfortunately, we haven’t come across any potential workaround that can temporarily fix this issue. So, it seems those affected have to wait until the devs address this bug.
Update 1 (November 15, 2022)
01:20 pm (IST): Below is a workaround suggested by one of our readers that might help you resolve this issue. You can try it out and see if it helps.
Thanks for the tip: David Tooes!
Update 2 (November 21, 2022)
09:34 pm (IST): Sonos released an update on November 15, 2022 (v14.19 / Build: 70335070) which appears to have fixed this issue according to one of our readers.
Thanks for the tip: Jack Story!
Note: We have more such stories in our dedicated Smart Speakers section so be sure to follow them as well.
Featured image source: Sonos
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