New updates are being added at the bottom of this story…….
Original story (published on July 27, 2022) follows:
If you happen to own a Sonos product, you must be familiar with the Sonos S2 app. The app takes the audio experience to the next level with support for higher resolution audio.
Users can also search for content, control sound, and personalize their experience with features like room groups. It can also help you set alarms, save favorites, group speakers to play them in sync, and much more.
However, users recently complained about problems like sub and surround audio dropping out and audio sync or delay issues.
That said, the developers recently updated the app. But soon after the Sonos S2 v14.12 update, many noticed their True Play settings got reset and their bass output was low (1,2,3,4,5).
Some say the bass on the subwoofer is completely flat and that they need to crank up their volume a lot to make it sound similar to how it was before the update.
A user on the Sonos community forum said they contacted support and after a while, the support executive said they will escalate the low bass output and True Play resetting issues to the concerned team.
Let us hope Sonos developers soon find out the root cause of the issues and fix them as soon as possible. When they do, we will be updating this space to reflect the same so make sure you stay tuned.
Update 1 (August 4, 2022)
07:19 pm (IST): A Sonos community manager has acknowledged the issue with low bass. However, they didn’t provide any information as to when it will be resolved.
Update 2 (November 2, 2022)
02:04 pm (IST): The latest Sonos 2 firmware update that comes with v14.18 reportedly brings a fix for low bass output issue.
Note: We have more such stories in our dedicated Smart Speakers section so be sure to follow them as well.
Featured image source: Sonos
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