Here’s the crux of the article in video form:
New updates are being added at the bottom of this story…….
Original story (published on August 08, 2022) follows:
Snapchat is the service that made ‘ephemeral messaging’ a trend a few years ago. The app became known for its particular system where messages disappear after the receiver reads them.
Snapchat is especially popular in key territories such as the United States, overtaking Facebook Messenger to second place in the ranking of top messaging apps in the North American country.
However, currently many Snapchat users are facing an issue where they get repeated failed login attempts (using the correct credentials), causing an account ‘temporarily disabled’ issue.
Snapchat ‘repeated failed login’ issue causing account ‘temporarily disabled’ error
According to multiple reports, sometimes the Snapchat login system mistakenly detects users’ credentials as incorrect. This prompts them to key in the details multiple times to access the app.
Sadly, this results in an account ‘temporarily disabled’ error message due to many failed attempts.
This is the second time round this has happened over nothing I just added people back. So they think I was spamming I guess. It’s been 4 days I still can’t get in . I’ve unlocked it on the website so many times and it says ‘your account was successfully unlocked’…
Snapchat won’t let me login into my account on my phone but on other phone I can without any problem on my phone it says „Due to multiple failed attempts or other unusual activities your access temporarily disabled on Snapchat.“ does anyone know what should I do? Source
Issue ‘locking’ login on devices, but there is a workaround
Interestingly, affected Snapchat accounts aren’t actually locked, but their devices get blacklisted. That is, they will only be able to access their account from another smartphone or PC.
This has caused concern for affected users that they will no longer be able to access their Snapchat accounts from their ‘locked’ devices.
The good news is that there is a workaround that reportedly helps fix the problem. Unfortunately, it is more suitable for Android devices since iOS will require access to appdb (something not everyone has experience with).
However, if you are an iOS user and want to try the workaround, the steps are as follows:
As you can see, the workaround is basically to install an older version of the Snapchat app. So, Android users just need to search for it in repositories like APK Mirror, download the APK and install it.
Before installing the previous app version on Android, it is recommended to first clear all current Snapchat app version data and cache, then uninstall it.
The Snapchat team does not seem to be aware of the issue yet since they are asking for more related feedback from affected users.
We will update this story once new events emerge.
Update 1 (August 09, 2022)
11:22 am (IST): Below is a workaround for this issue suggested by one of those affected. So, if your account got temporarily disabled then you can try it and see if it works.
Update 2 (August 10, 2022)
10:56 am (IST): Snapchat asked those affected to raise a ticket on their support page. And now, they say that the support team processes these requests in the order they’ve been received, so it may take some time.
Update 3 (August 12, 2022)
02:17 pm (IST): One of those affected has confirmed that this issue got resolved after changing the phone’s date to December 2022.
Hence, those still having login issues can try setting their phone’s date to sometime in the future as a potential workaround and see if it works.
Update 4 (December 01, 2022)
11:33 am (IST): In response to a user, Snapchat support said that they try to process the request as quickly as possible.
However, an individual has confirmed that they have sent multiple emails but didn’t get any response and the account remains disabled.
Update 5 (December 06, 2022)
02:35 pm (IST): Snapchat support is now asking those affected to send them DM for help regarding this issue.
Update 6 (December 12, 2022)
06:00 pm (IST): If you see an error message when attempting to log in to your Snapchat account, support has recommended that you submit a ticket.
Update 7 (January 03, 2023)
06:42 pm (IST): Despite the fact that the ban is only temporary, some users (1,2) claim that it takes between 6 to 8 months to have their account restored.
Since it’s a device ban, users can create a new account on the new device. But they must avoid logging into it on the banned device because it will be promptly disabled.
Update 8 (January 09, 2023)
11:07 am (IST): According to a Redditor, users should delete the app, re-install it after 48-hours and then try logging in. This way, they’ll be able to access their account. Hence, you can try this workaround and see if it helps.
Update 9 (January 10, 2023)
12:50 pm (IST): If you’ve reported or come across a report about this issue on social media, there is a chance you’ll find some referring other Instagram/Twitter handles who can help you get your account back.
We suggest users do not entertain such comments (1,2,3) as these are some of the most common ways to phish victims and potentially scam them.
Update 10 (January 30, 2023)
1:00 pm (IST): While the accounts are supposed to be ‘temporarily disabled’, some users (1,2) are getting permanently locked out of them even after receiving the ‘Congratulations your account is unlocked’ email.
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