Taylor Reach To Guide Transformation For Laboratory Services Organization
TORONTO, Aug. 1, 2021 /PRNewswire-PRWeb/ — A national medical testing laboratory services organization has contracted The Taylor Reach Group, Inc. (TRG) to guide the transformation of its contact center operations. The comprehensive project will involve not only assessing and benchmarking the organization’s multiple contact centers, but will develop the transformation strategy and associated roadmap to support the future mode of operation. “There is a misconception about transformation initiatives,” says Colin Taylor, CEO and Chief Chaos Officer at Taylor Reach....